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Our Technology

When creating our facilities, we spared no effort in building the most advanced call centre possible. With the latest high-end servers, cutting-edge customer management systems, advanced power management technology, redundant data storage and fully networked and internet ready workstations, Indian Call Centres is built on a solid foundation.

The watchword during the selection of our hardware and software vendors was "reliability", and it shows in our systems. Every single aspect of our facility has been enhanced by the use of appropriate technology.

Our technology includes:
100% Pentium Class Workstations/ Servers
Predictive Dialers (300% increased production)
Open Computer Telephony
Integration Architecture
Automated Call Bending of Inbound and Outbound Call
Processing (our Customer Services Representatives are capable of handling Both inbound and outbound calls.)
Windows NT Operating System
T-1 Line in USA
Internal and Off-Site Monitoring / Call Recording
Customized Screens
LAN using 10/100 Switches
State-of-the-art in-house training facility CSRs to supervisor ratio as well as CSRs to quality personnel ratio is kept low to ensure a higher level of customer service.
 
   
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